SIXDOTS works on a pay-on-delivery basis. We do not collect payment at order submission. Because of that, refund situations are limited.
Cancelling before work starts
If you cancel before we've started the work, there's nothing to refund and no fee. Just let us know on WhatsApp or by replying to our message.
Cancelling after work has started
If we've already started, a cancellation fee may apply based on the work completed. We'll show you what was done and agree the fee before invoicing.
Issues with delivered work
Standard revisions are included as noted in your brief. If something is wrong with the final files (wrong format, broken file, deliverable doesn't match the brief), tell us within 7 days of delivery and we'll fix it at no extra cost.
When refunds apply
If you've already paid for a project and we are unable to deliver it, you'll get a full refund to the same account / UPI the payment came from, within 7 business days.
Not refundable
- Subjective preferences after delivery (e.g. "I changed my mind on the style") outside the agreed revision rounds.
- Custom rush work that was delivered on time.
How to start a refund / cancellation
Message us on WhatsApp (+91 90004 95125) or use the contact form. Include your order reference (e.g. SD-XXXXXX) and what you'd like to do.
Not legal advice. Please review with a lawyer before relying on it in a dispute.